Privacy Notice for Clients

ASSURE CARE HOMES LTD understands that your privacy is important. We respect and value the privacy of all our Clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us
ASSURE CARE HOMES LTD also known as Assure Care Homes or Assure is a Limited Company registered in England under company number 09135191

Our trading and postal address is: Tuctyn Nutburn Road, North Baddesley, Southampton, England, SO52 9DX

Data Protection Officer: Olivia Dent
Email Address: o.dent@assurecarehomes.com

2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. What Are Your Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the contact form at the bottom.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
For more information about our use of your personal data or exercising your rights as outlined above, please contact us. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Personal Data Do We Collect?
We may collect some of the following personal data:

• Name
• Gender
• Address
• Email address
• Telephone number
• Business name
• Job title
• Profession
• Payment information
• Cookies (see more information on here)

6. How Do We Use Your Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

7. Providing and Managing Your Account
Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.

Personalising and tailoring our products and services for you.

Communicating with you. This may include responding to emails or calls from you.

Supplying you with occasional emails (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email footer or contacting us by email directly on o.dent@assurecarehomes.com )

Where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to unsubscribe or opt-out.

8. How Do We Keep Your Personal Data Secure?
We strive to implement appropriate technical and organisational measures into the protection of your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We follow recognised industry practices for protecting our IT environment and physical facilities.

9. How Long Will We Keep Your Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

10. How & Where Do We Store / Transfer Your Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.

11. Do We Share Your Personal Data?
We may sometimes contract with third parties to supply products and services to you on our behalf. These may also include payment processing, delivery, and marketing. In some cases, those third parties may require access to your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

12. How Can You Access Your Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data. This is known as a “subject access request” and there is not normally any charge for a reasonable subject access request. All subject access requests should be made in writing and sent to the email or postal addresses shown. Please provide us with as much information as possible about the type of information you would like to see. We will respond to your subject access request within 28 days.

13. How Do You Contact Us?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact the Data Protection Officer using details found at the top of this Privacy Policy.

14. Changes to this Privacy Notice
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.